Frequently Asked Questions (FAQs)

Who is the LoadCentral Dealer promoting on this website?
The LoadCentral dealer is Mary Jean Saberon. In the online gaming world, she is known as Shannelle. To get in touch with her, please visit this link for contact details.

Will the LoadCentral Dealer issue or sell a Retailer SIM?
No. Any mobile number (Smart, Talk N’ Text, Globe, Touch Mobile, Sun) can be registered by a LoadCentral Dealer as a LoadCentral retailer number.

When can a retailer start selling the LoadCentral way?
A retailer can start selling the LoadCentral way after the LoadCentral dealer registered your mobile number and

How can I replenish my account?
Read this link for the details.

How will I know of new products carried by LoadCentral?
By visiting this website regularly.

How will I know about the discounts given by LoadCentral?
You can now visit this link for the latest discount rates offered with the LoadCentral system. For old post or updates on the discount rates, please visit the Files/Downloads Category. Please check for the link on the right bar menu.

What happens if my retailer SIM and/or mobile phone are lost or stolen? What happens to my remaining wallet load?
You must immediately notify your dealer so she can deactivate or block your mobile number. You must then ask your dealer to register another mobile number as your new retailer SIM. Your dealer will then inform LoadCentral by a written notice (fax or email) and request that the remaining balance in your old registered number be transferred to your new one.

How can I get a transaction report?
You can use the webtool for the transaction report or you can ask your dealer for a copy of your transactions.

What are the LoadCentral Access Numbers (LCANs)?
I am now strongly advising LoadCentral retailers and subdealers to make use of the LCAN 2948. This is free of charge. Just make sure you have atleast 1-peso credit in your account.

Other LoadCentral Access Numbers (LCANs) / Back-Up Numbers (as of 20 September 2008):
Smart - 09209456856, 09209456857
Globe - 09178662418
Sun - 09228504340
If your registered mobile phone number is a Globe sim, I suggest you use the Globe LCAN to take advantage of your free text credits.

How to change my password?
Send CHANGEPW (old 6-digit password) (new 6-digit password) to a LoadCentral Access Number (LCAN)

What to do if I receive a “Invalid password supplied” error when logging in to the webtool?
Please make sure that you entered your 6-digit password which you assigned when you confirmed your registration.

What to do if I receive a “User XXXXX not found” error when logging in to the webtool?
Please make sure that you used the 639xxxx format of your mobile number for your webtool username.

What should I do if the buyer does not receive the product electronic PIN (E-PIN) with his mobile?
You can use the resend function on the webtool. Please be aware that you can only resend the last transaction for your buyer’s mobile number.

Can you restrict the IP address where I can access the webtool?
Yes. Currently, all retailers are set to access the webtool from any IP Address. If you wish additional security access, I can restrict your access to the webtool from a particular IP Address.

What should I do if I receive a “Sale Transaction not successful. Service that dispenses product may be temporarily unavailable or incorrect Mobile Number Recipient. Please try again later.” error after trying to send an electronic load (ELoad) to a mobile number?
Please make sure that the mobile number is compatible with the ELoad product you selected. Use Globe Amax for Globe numbers, Touch Mobile Amax for Touch Mobile numbers and Smart ELoad for Smart or Talk N’ Text Numbers.