New LoadCentral Live Chat Support


Due to LoadCentral’s dedication in providing a good alternative live chat support to their clients, you can now contact LoadCentral Online Help Desk through Google Mail online chat. LoadCentral’s Customer Support account is new.acct.lc@gmail.com.

Do not forget to enable chat history in your settings for archive copies of your support requests.

105 Responses to “New LoadCentral Live Chat Support”

  1. Warren Says:

    Can you please give me the address of an outlet of LOADCENTRAL in Cebu & Leyte. Thanks

  2. Shannelle Says:

    Normally, you will find LoadCentral outlets by checking stores or shops that have LoadCentral posters.

    It will be best though, sir, to contact the LoadCentral main office for a complete list. You can find the contact information at their website http://www.loadcentral.com.ph

    You may also become a LoadCentral retailer to avail of the discount rates. For more information on how to become one, go to this section of the site http://loadcentral.shannelle.net/how-to-register/

  3. Michelle Paparro Says:

    Hi Shan! Any updates about the tarps?

  4. Shannelle Says:

    Hi Michelle, great timing! :) I was just notified this morning that the materials are ready to be delivered to my place. I am expecting the items to arrive by tomorrow (Tuesday). Will make a post tomorrow if the materials are already with me. After that, hope to catch you online sa google chat or ym for coordination. Thanks! :)

  5. Michelle Paparro Says:

    Great news! I’m online today :) hehehehe

  6. daddybear Says:

    Good day! Can you send me the instruction on how to buy Pirate King Online EPIN Card/RUM load through your Dealers. I found a LoadCentral Dealer here in Batangas but the problem is they don’t know what is Pirate King Online EPIN Card/RUM load or maybe they don’t know how to purchase from you.

  7. Shannelle Says:

    Hello daddybear, there are 2 ways actually to buy the PirateKing epins. One is to buy from a LoadCentral retailer. Just look for signage that indicates that a shop or a store has Loadcentral. Another way is to register as a LoadCentral retailer and avail of the discounts available to retailers.

    On the right side of this website, there are several pages that’ll be of help to you. There is the discount structure link which allows you to view the latest discount provided by LoadCentral to their retailers. Other links such as how to register, how to buy load credits and how to create a sales transaction (meaning buy epins/eloads) have information on how to register as a loadcentral retailer and basically how to use the loadcentral system.

  8. Ver Says:

    may i ask how to load a smart number under roaming? she is just asking me to load so that roaming will be deactivated.

    she just mention to me to load the number with +63 prefix.

  9. Shannelle Says:

    Sir, I am not exactly sure if I understand your query. If you are asking how to load credits from the philippines to a smart sim number while it is in another country and activated for roaming mode, you can use electronic loading for that, as far as I know.

    However, if the person using the smart sim is on roaming mode in another country and wants to load from that country, I believe there is a specific key code for that.

    If you want to deactivate a Smart SIM from roaming, just type ROAM ON / OFF and send it to 333. I got that info from this page of Smart website: http://www.smart.com.ph/Corporate/Support/FAQs/prepaid+international+text+roaming.htm

  10. eiden a. matias Says:

    PLEASE RE-SEND THE CARD# AND PASSWORD# OF MY LAST 5 TRANSACTIONS AS OF 9:00 PM DECEMBER 29, 2007. TNX.

  11. CESIE Says:

    hi guys! i’m looking for help……..

    i’m a new retailer and i can’t log in via webtool it says

    Invalid IP address or is not authorized. Please log in to an authorized
    workstation.

    what should i do?

  12. Shannelle Says:

    hi eiden, you need to contact LoadCentral support directly through phone, mobile or chat message (GTalk). This website is primarily a LoadCentral information website for my clients. Unless you have an account with me and the transactions you made are through that account, it will not be possible for me to assist you on this matter. My apologies.

  13. Shannelle Says:

    cesie, your dealer forgot to update the ip address field of your account so that you’ll be allowed to access your account from any workstation. Please try to coordinate with your dealer to fix this matter.

  14. jeffrey Says:

    ..is there any fee for transaction on load central? I’am a smart and TNT retailer, can i access to load central? and how much would be the discount when using it?

  15. jeffrey Says:

    ..and another question is: can i load all network by using only one sim? can i register through web? how? mail me if possible! thanks

  16. renn Says:

    i forgot my password!!!how can i retrieve it??does the load central have a hot line..PLEASE HELP!!!

  17. chean Says:

    what is sub dealer? how can i sell load to the retailer loading store?

  18. Shannelle Says:

    Hi chean, a subdealer is someone allowed by dealers to signup his own sets of retailers. Subdealers can only sell load credits to the retailers under their care.

  19. chean Says:

    how much is needed in order to be a subdealer.

  20. rogue Says:

    hi!!!does load central stores have acclaim game cards
    please put in the branch of load central stores that have acclaim
    game cards i need it please reply quickly

  21. Mark Says:

    Hi Shannelle,

    I am a dealer of LC based in cebu city… Matagal na akong hindi nakapag load ng aking retailer. Hindi ko na alam paano, using my celfone kasi nakalimutan ko na.. Could you pls help me? U can taxt me tru my cp no. 09282925932 or answer me now… Maraming salamat po.

    Mark

  22. Shannelle Says:

    Hi chean, there is no fee in registrering for a subdealership account. All application for subdealership are subject to approval according to proposal plans submitted to me by those who are applying.

    Hi rogue, I have several retailers and subdealers in various location here in the Philippines. It will be great if you can specify which area you are from and if your favority gaming shop does not currently carry LoadCentral, you can refer her to this site. :)

    Hi Mark, you mentioned you are a dealer? It will be better then if you directly contact LoadCentral helpdesk for that. My tip is you try to contact them online via GTalk or webchat from Gmail since it will be faster. If you need something more secure or that will make you more confident with who you converse with, try to contact the person who made you a dealer. :) I hope I have been of help :)

  23. rogue Says:

    i live at quezon city i ask the nearest netopia branch
    here in quezon the netopia branch is in sm north edsa
    and they say that they dont have so may i ask what stores
    here in quezon city have acclaim cards please put the locations
    and specify them thank you.

  24. Japee Says:

    Hi, i’m a dealer of LC here in cam sur. Bkit po medjo nadedeley yung confirmation or minsan poor ung service nung 2948 specially in the morning. Using mobile transaction po. tnx. :)

  25. Japee Says:

    ooppsss.. para sa mga retailer mo lng po ba tong site na to Shanelle? Have u ever encountered this prob.? using mobile transaction? or does your retailers complain? :)

  26. Shannelle Says:

    @rogue: oh my. they are most likely not aware of the acclaim cards :( I can sell you the acclaim epins. Just let me know. Just check out the contact page for my contact information.

    @Japee: Sir, there are times na may delay po talaga. I am not sure if the problem lies with the Telcos since sila po ang may control ng 2948 na service. And advice ko po, try to do a regular balance inquiry to check if the service is available or lagging. This is also the reason why the backup access numbers still exist just in case there’s a problem with the 2948.

    The website is a free service I provide to all LoadCentral users but I made this site especially for my clients to provide them easy access to importatnt information such as updates and instructions on certain procedures.

    I don’t mind the questions coming from non-clients :) Everyone is welcome to inquire here. I’ve encountered 2948 problems before but like what I’ve said, I double-check with a balance inquiry. When there’s no reply, I inquire with LoadCentral online support if status of 2948 and they’ll give me advice naman like if it’s offline for Smart users or Globe users and would inform me to temporarily use the backup access numbers.

    And yes, my retailers have reported such 2948 concerns to me already and have advised them the same thing.

  27. Jun Collado Says:

    Hi,
    Had tried the direct loading from Load Central main office but neither Ms. Cam nor Ms. Janice accepted my invite to add me on their goggle account. As a result, I have to deal with the online customer support. As a result, we were doing a basketball game. I send message to the CSR, pass this message to the verifier, then pass a question from the verifier to the CSR before I could get their question and answer them. Most of the time the same answers were already given by me and yet the CSR again ask me the same question. They even asked me very simple question repeatedly and gave them the same answer repeatedly: saan daw exact branch I deposited the money so I end up sending by email a scanned copy of the deposit slip. Maganda sana itong naisip ng LoadCentral na bagong sistema para na din sa kapakanan ng Dealers and Subdealers pero there is something a lot really on their CSR.

  28. Jun Collado Says:

    Sorry may missing word doon sa last sentence: “There is a lot needed to be improved on their online CSR”

  29. maicz Says:

    hi how much po minimum loadwallet pag sa LC mismo magloload??tnx..

  30. Arthur Says:

    hi I really need load right now… where can I find load central..

    near malabon area?

    please respond asap…

  31. mervin Says:

    hi! im an active retailer of loadcentral but registered to a local dealer. i have referred a lot of internet cafe under my dealer and sad to say when i ask my dealer to make me subdealer it required me to pay 20k. eh ako kinocntact ng mga narefer ko if nagpapaload sila and minsan at my expense na ung pagkuha ng payment kya i stop referring kht may mga shop pa ko hinahandle for maintainance. i read your thread na free lang pala ang subdealer, can i be ur subdealer? il ask those i refer to create new retailer para maging under na talga skin and khit papano its nt a waste of time to make transaction with them. pls cntact me if pwede maging subdealer mo.

  32. arnel Says:

    sir/ma’am

    I load php100 for my cabal account but i did input a
    wrong mobile number last november 1,2008 around 11:00 to 11:30 am.

    The number I input is 0927263xxxx instead of 0927236xxxx. Is there any possible way for me to retrieve my load?

    Please send your reply to my email-ad.

    thank you very much
    and more power.

    arnel

  33. jam Says:

    sir ano po ung requirements natin if i want to be a sub-dealer?

  34. laime Says:

    what shall i do if the wizards stae the “invalid ip address supplied or is not authorized”

  35. laime Says:

    my dealer is a new dealer… pati rin po sya hindi nya po alam kung paano i update ang account ko bilang retailer nya…

    what shoud we do…?

  36. mae Says:

    my dealer is a new dealer… hindi nya po kasi alam kung paano i update ang IP address ng account ko bilang retailer nya… and hindi ko po alam kung paano mag log in using my account…

    what shoud we do…?

  37. bae abantas Says:

    ate im intrested regarding the load central mind to give me all info regarding the retailer.. thx

  38. Jun-Jin Says:

    Hi Shannelle, I currently open an internet cafe inside our subdivision. In our area there’s no Load Central Retailers and im planning to become a retailer. do you have an idea a dealer near somewhere molino, bacoor, cavite? What are the requirements to be come a retailer…

    Thanks.

    Jun-Jin of Bacoor

  39. sheila Says:

    pano ba q mag change ng password sa webtool q?

  40. Raymond Says:

    Hi shannelle pwede mag tanong meron ba load central sa bauan batangas kung meron pls give me the location ty ^^

  41. Raymond Says:

    Hi shannelle pwede ba ako bumili ng epins ng rum ng pirateking online sa mga computer shop na may load central? pls reply ty^^

  42. Jaye Says:

    Hi, my membership in runescape game expired and I dont want to use my credit card anyway, I found out that I can avail membership again through this. I know am a noob at this time :) was wondering how it works? Do i need to enroll my globe sim first and load it again or do i need to just buy an ultimate game card? Any help will do. Thanks and God Bless :)

  43. analiza Says:

    bakit po load na 200 ang naiload sa 0908975xxxx e pwd200 po ang code na nilagay ko.please reverse trace # 3488276

  44. metalist Says:

    Hi Shannelle, can you sell me ultimate gaming card epins :( please tell me how to purchase, I can’t find any load central retailer here in my area.

  45. xander Says:

    shanelle meron ka po ba iba alam na number to verfy my load… kze lage wala sumasagot sa tawag ko every sat

  46. BizSlick Says:

    Hi, im interested with this LOADCENTRAL… can you give me more details…

    thanks,
    BizSlick

  47. Dave Says:

    Hi, I would like to know the address of load central outlets in QC. I’m near at G. Araneta cor E.Rodriguez st thanks

  48. JoeL Says:

    Hi gud day! i have internet shop and i want to be a retailer of load central. instead of selling cards, would like to use epin from load central using my workstation.

  49. Shannelle Says:

    arnel, for cases like that, you need to contact your dealer directly for better assistance. If you are one of my clients, just email me the details of your issue and your retailer ID.

    jam and bae, if you wish to inquire further, please check http://loadcentral.shannelle.net/contact-me/ for my contact information.

    laime, your dealer needs to familiarize himself with the system. The person who registered your dealer as one should be assisting him in doing this.

  50. Shannelle Says:

    jun-jin, if you are still interested, kindly email me.

    sheila, your dealer will be the one who can assist you on that.

    raymond, generally, you can find loadcentral retailers almost everywhere na. I cannot say if there is one in Bauan Batangas though. My advice is either you open your own retailer account or attempt to visit each computer shop in Bauan and check if they are loadcentral retailers. And yes, PKO epins are available through LoadCentral system.

    jaye, I am not familiar with runescape but if you need ultimate game card epins, you can buy it from me or from any LoadCentral retailer. You can also register for a retailer account to take advantage of discounts.

  51. King Paolo Co Yuson Says:

    Hi, Ms. Shannelle

    I can’t understand how to use load central can you help me i don’t even know how to start. and do you have a PINS for Garena Games? and how will i pay you i have no credit nor atm cards can i use my cellphone load instead? please reply asap. thanks ma’am. have a nice day. :)

  52. Shannelle Says:

    Hi King Paolo,

    LoadCentral is basically a loading distribution system. Given your load inquiry, I assume you are familiar with gaming top-up system. Think of LoadCentral account something like a gaming account. You buy credits to load your LoadCentral account and you use the credits to buy prepaid products (which you can consider in-game items) at a discounted price.

    It is a very simple loading system which entrepreneurs can add to their business and the average prepaid consumers who would like to take advantage of the discount rates to minimize cost of their regular prepaid load consumption.

    Registration is free. Just visit http://loadcentral.shannelle.net/how-to-register/ for the details.

    Regarding payments, only the listed options on http://loadcentral.shannelle.net/how-to-buy-load-credits/ are available as payment gateways for my retailers.

    Garena EPINs with denomination of 200 pesos is available at 12% discount rate for retailer accounts. Please see http://loadcentral.shannelle.net/others/discountstructure.php for complete listing of prepaid products available in the system and the alloted discounted provided to those with retailer accounts.

  53. LUZ MEDINA Says:

    pwede po bng magverify by chat,hirap po kc landline d2 s amin

  54. Shannelle Says:

    Hi Luz, what do you mean by verify by chat? Pa-clarify po.

  55. Pedro Says:

    hello Shannelle, ask ko lang po kung merong load central sa mga branch ng 7-11. I want to buy a UGC, but i can’t avail sa mga shop dito sa Cabanatuan City. Possible din ba na makakuha ako ng UGC pin using may prepaid load?? :D

  56. Shannelle Says:

    Hi Pedro, if I am not mistaken, 7-11 does not use LoadCentral system for their electronic prepaid products so I don’t think you can buy UGC load from them. If you find it hard to buy load in your area, you can order from me but the only available payment options are listed on this page: http://loadcentral.shannelle.net/how-to-buy-load-credits/

    If you have further inquiries, just contact me through email. http://loadcentral.shannelle.net/contact-me/

  57. joann Says:

    hello miss shanelle,
    ask klang po kung may sub-dealer po ba kau d2 sa la union gusto ko pong magparegister as retailer or pwede po ba na diretso na ako register sa inyo?

  58. Shannelle Says:

    Hi Joann,

    Wala pa po akong subdealer diyan sa La Union. You can directly register an account with me. Just visit http://loadcentral.shannelle.net/how-to-register/ for the details.

  59. thehobbyarc Says:

    hi there, mag-iinquire lang sana ako on how to become your subdealer?

  60. Shannelle Says:

    Hi thehobbyarc,

    I sent you an email containing LoadCentral Subdealership Information.

  61. Arrah1027 Says:

    Hi po. Panu po mag apply ng dealership? thanks po.

  62. Shannelle Says:

    Hi Arrah,

    For dealership, you need to directly contact LoadCentral for that. I only accept inquiries related to retailership and subdealership.

  63. tuesday Says:

    hi po , im from pampanga. may dealer ba kayo dito sa pampanga ? para makatransact ko . gusto ko sanang maging retailer. thanks

  64. luzel Says:

    hi!!! do you have a tarpuline for us??? where can we get it?

  65. fye Says:

    Hi po.. Pano po ba mag-apply ng sub-dealership?.. May sub-dealer na po ba sa olongapo city?..

  66. Shannelle Says:

    tuesday, if you want to register for a retailer account, just go to http://loadcentral.shannelle.net/how-to-register/ for the registration procedure.

    luzel, I assume you are registered with another dealer? You have to ask your dealer if he provides tarpaulins for his retailers.

    fye, I sent you an email regarding Subdealer Information.

  67. renier Says:

    hi po online ka po ba shannelle

  68. Shannelle Says:

    Hi renier,

    Depende po. I really don’t have a fix schedule for online chatting since most of my time online are spent on responding to emails from clients. This is why it is best to email me any inquiries you have.

  69. mae Says:

    Invalid IP address or is not authorized. Please log in to an authorized workstation why is this always appearing on my web tool what should I do?

  70. Shannelle Says:

    Hi mae. May I know if you are registered as a retailer under my dealership?

    If you are, please email me your issue and don’t forget to indicate your retailer number so I can check your account profile.

    If not, you need to contact your dealer (the one who registered you) since it would be impossible for me to assist you on this concern.

  71. mharc Says:

    bat gnun wala pa gin ung load q…nagpaload aq ng 500 sa highstreet5…hanggang ngaun wla pa din?

  72. Shannelle Says:

    Hi mharc, who did you buy it from? There is a possibility that the text message got delayed. Ask your retailer to resend it to you to make sure makarating sayo. Ipa-double check mo na rin if napadala ba sa tamang cellphone number.

  73. may Says:

    Hi Shanelle, may I request for subdealership info?
    Thanks.

  74. Shannelle Says:

    Hi may, sent you an email.

  75. may Says:

    Hi Shanelle, thanks for your quick response. For now I’ll just register for a retailer account. :)

  76. may Says:

    Btw, as per your How to buy load credits? link, GCash payment is not included in your payment Gateways, accepted only when buying directly from LoadCentral. Do you now accept GCash payment and for a minimum of 100 as well?

    Thanks,

  77. niel Says:

    hello po ms. shanelle, tnong q lng po qng meron po bng tindang ultimate game card sa mga malls or sa netopia…

  78. Shannelle Says:

    @may, procedures for retailer can be found at http://loadcentral.shannelle.net/how-to-register/ As for GCash payments, I only have that payment gateway available through Direct Loading.

    @niel, meron po dapat sa mga malls and netopia branches as long as they use LoadCentral system. In fact, you just need to visit any stores or internet shops that has LoadCentral system. They should be able to sell you Ultimate Game Cards.

  79. niel Says:

    paano po un, ultimate game card po b ung ibibgasy nila o pin only?
    magkano po b ang halaga nito kapag 20 dollars?, 10 dollars? 5 dollars?

  80. Shannelle Says:

    hi niel, yung epin ipapadala sa cellphone mo. I do not know the dollar equivalent of the UGC EPINs since I haven’t tried it. Ibang online games kasi yung nalaro ko before.

  81. ricardo Says:

    shannelle,
    kung ipaparegister ko as a retailer ang existing simcard ko,magagamit ko pa rin ba ito as a normal sim?pwede ko pa rin ba itong ipantawag,ipan text?kailangan ko pa rin bang lagyan ito ng load kahit na my load na ako sa aking load wallet and how? thanks

  82. Shannelle Says:

    Hi ricardo, the answer is yes to all of your questions. Hindi po kaya i-access or pakialaman ng LoadCentral yung simcard load ninyo. The important role of your simcard/cellphone number during registration is it is used as basis for your LoadCentral Account ID. So ibang bagay po yung load wallet ng LoadCentral account ninyo sa simcard ninyo.

    Hope that helps.

  83. ricardo Says:

    shannelle,
    i have already log in and successfully change my password to load central webtool and to my mobile.hopefully by tomorrow i will do the next step.because we are new in this,i am hoping for your continued guidance and support until such time that we are familiar with the system.
    thank you
    ricardo

  84. Shannelle Says:

    Hi ricardo,

    Glad to know you’re able to secure your account already. Just in case you have any questions, just send me an email again so I can address your questions whenever I’m online. Please know that I always prioritize responding to client inquiries via email.

  85. Angel Says:

    shannelle,

    May i ask if theres load central store in Cavite coz i already looked in some malls here but unfortunately i cnt find one :(…..so im hoping na mabigay nyo po ung place kung saan ko mtatagpuan ang load central store sa cavite…
    Thank U :)

  86. Shannelle Says:

    Hi Angel, I have active retailers who are in Dasmarinas, Imus, Kawit and Bacoor areas of Cavite. You actually do not need to visit malls if there are nearby internet shops in your area. Typically, internet shops use LoadCentral system to sell prepaid loads.

  87. tyron Says:

    shannelle

    gud day po..i am already a retailler in loadcentral and i want to become a subdealer in my town how can i become a subdealer and how much money involved in becoming a subdealer thnx

  88. Shannelle Says:

    Hi tyron, sent you an email.

  89. emmanuel Says:

    hi shannelle!

    my location is castillejos, zambales…i wanna be a subdealer under your wing…is that possible…pls reply to my email address…

    thanks a lot…

  90. Shannelle Says:

    Hi emmanuel, sent you an email.

  91. May Says:

    Hi Shannelle,
    Thanks for processing my registration request.

  92. Shannelle Says:

    Hi May,

    Thanks din for choosing me as your dealer. :)

  93. Binbox Computer Shop Says:

    Thank you so much for processing my application.

  94. Shannelle Says:

    Hi Binbox,

    Thanks for also choosing me as your dealer! :)

  95. grace Says:

    hi shannelle.. how to become a subdealer?how much money is needed and can subdealer can sell to buyers? thanks

  96. cherry Says:

    ano products ung pwede gamitin para sa facebook?

  97. kent Says:

    Hi Shannelle new lang ako di ako maka login sa webtool ang error nya ay Invalid IP address or is not authorized. Please log in to an authorized workstation. anong gagawin ko pls help po

  98. Gerg Says:

    hi!wats the paypal account?

  99. Tomoharu Says:

    Hi Shanelle!

    pano po mag register bilang isang taga load? gusto ko kasing itry mag loading business at baka sakali may kitain ako dito sa loadcentral. reply nalang po kayo :) thanks

  100. xays Says:

    Hi ate jean. Ask ko lang kung ano ung username at password ko. Nakalimutan ko na kasi simula ng lumipat ako from California to Minnesota. Nagreformat kasi ako ng laptop kaya nawala yung mga data ko.

  101. francis Says:

    hi there,

    i have an internet cafe here in tacloban city, and i would like to be a retailer of load central here in tacloban city, how do i register to become a member or a retailer, and where can i reload my load central account incase i become a retailer here in tacloban city.

    if there is a dealer here in tacloban city, can you tell me where or what store here where i can reload my account in load central.

  102. tin Says:

    Hi shannelle! I’m a subdealer and I’m having problems with registering my retailers in the webtool. Do you have idea on how to solve the “invalid IP address or not authorized workstation thing”? Because my retailers’ IP are set to 0.0.0.0. Do I have to change that?

  103. Lancelot Says:

    Ei! where is the nearest load central retailer at la salle univ area?

  104. Rose Says:

    hello..
    inquire me bout load central???
    if reg na po me sa ibang subdealer as subdealer din.. pede po ba ako magpareg sa iba???
    nagpareset po me pass and ngrequest po me ng unlock sa access no ng LC..
    ngreply nmn sila n Success dw un pagpapaunlock ko.. and then may sinend na unregistered dw.. pero naaccss ko nmn siya sa webtool…

    could you pls help me..
    thanks

  105. maguz Says:

    hi Shannelle im from dasmariñas cavite just asking if you can give me the exact location of the LOAD CENTRAL (LC) with ULTIMATE GAME CARD (UCG) here at dasmariñas or in the whole town of cavite because i been in robinson place pala pala and they said they dont have UCG even if they are a LC outlet..THANKYOU IN ADVANCE..

Leave a Reply